May 16, 2011

Getting NYX-ed Isn't Good ... So Much For the Anniversary Sale


Well, most of you probably know by now. The NYX Cosmetics "Anniversary Sale" has been a major bomb. Yeah, I'm one of those rabid fans who have been waiting patiently trying to place things in my cart...

I finally threw in the towel this morning (I won't name times, because I shouldn't have stayed up that late!) and figured I could probably wait to get it done this afternoon. Well, that was a load of fail too. I can't checkout. I've seen very few comments from people who have been able to successfully navigate, add to their carts, and check out from the site at this awesome $1.20 sale.

I only have a few things. I just want to check out. Frustrated, I just posted this on their Facebook wall:

1. Prepare your servers for the influx of millions of rabid fans who want your makeup and are willing to wait 24+ hours to get said items.

2. Set up a limited amount of people who can shop on the website at a time, this will control the submittable of simultaneous orders on the website.

3. Set up a queuing system for the customers, refresh every minute so they can see where they are in the (long) line of customers. An actual "You are customer number 1045"... Then "You are customer number 875". Etc.

4. If the site remains broken, shut it down completely. Send out a message to us that you've closed the site until ALL issues have been resolved. OFFER A RAIN DATE OF THE SAME EXACT SALE, and extend the time if need be.

5. Answer emails, phone calls, and any social networking services you have CONSTANTLY. If you do not have enough staff, I'll be more than happy to be hired for my services if I can work from home.
I'm unemployed. Why? Because I have Failed Back Syndrome from eating a telephone pole head on in 2007, on icy roads. Ruled not my fault- I wasn't speeding, it was just a really bad night and an awful hill. I don't have much money to spend. When I do, it's selective. I also have degenerative disc disease and arthritis in my back aggravated and exacerbated due to my accident, so needless to say- it's difficult for me to stand more than ten minutes. Think it's frustrating??? Yes, very. I want to cry nearly every minute of each day.
It's exhausting.
Makeup is my escape, my breaking out of this shell of a body that doesn't work the way it should at 30 years old. I play with color, and that allows me to feel better- even if it's just for a little while.
Sitting here the past day trying to get products into my cart I didn't mind. My back is screaming at me, my medications aren't really helping, and I really would like to just check out please and thank you.

Kindest regards.
But get your crap in order! 

What started as an incredible promotional sale on their end has successfully exploded into a huge controversy of anger, hate, frustration, and absolute chaos. I feel bad for NYX and the staff, but then again I don't. I kind of know what needs to be done on an IT level to avoid this kind of break down from happening. I don't know how to "fix" servers, but I know they must be prepared. There really needs to be an online queuing system in place for future sales though- that's a must. I think it would also be a great and smart investment for you to make.

So yeah, if anyone from NYX is reading this and is looking for help, I'm available to work from home if you'd like. Contact me for my resume if interested. I've always worked in retail settings, or on the phone, because I love to interact with people and have a good way of settling most irate people down. I have a knack for it.

I know my back is kinked up and in knots, screaming agony at me, not any of my meds are helping much other than taking the edge off, and I just want my glittery goodies from my dang cart to be processed as is and to let me have them!!!
As to all my other readers- what have been your results so far??

I think I'm afraid to see most of those answers!!

x0x0x0 ~*Snarky P

7 comments:

  1. I didn't try to get in on the sale, because I'm basically broke right now. However, all of this drama has turned me off of NYX for good. Zoya had a huge promotion a while back, and even though they weren't completely prepared, they did everything they could to make sure they had enough servers and they took care of those people who couldn't get their orders in. NYX has probably damaged their reputation irreparably with a lot of people.

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  2. I wanted a few lippies but I avoided hell because their site was already down before the sale :P I'll just buy something else.

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  3. And since nobody could actually purchase during this sale and they're now offering a different, less impressive sale in its place, it's being called a bat and switch. What do we think? It doesn't sound so far off to me

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  4. same here, I wasted 15+ hours! the 50% off is not fair imo, since 4 ppl claim they got to oder...

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  5. I know how it is, I've experienced same with Sleek's 50% sale.

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  6. @Michelle: That they have. I'm not purchasing again. Not even secondhand!!

    @mNg: Yep! There are PLEEEEENTY of other companies who will take money! This is such a scam.

    @eRiN: That's exactly what this was.

    @Tara: I'm so sorry girl- I just don't believe their congratulations to the "hundreds" who got their orders through. Um, you had THOUSANDS hammering away trying to get to the site to buy products! And only "hundreds" successfully ordered!?

    @Melly: I've only heard of that debacle.

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